Customers & purchasing
How business customers order today and which digital services would create a real advantage.
B2B commerce audit · An independently usable basis for decisions
Before building a B2B shop, design the right B2B process.
A B2B shop must fit your customers, trading terms, sales channels, approvals and internal systems. We examine your sales and order process and use the findings to develop a commercially sound target state.
An independently usable deliverableClear prioritiesNo obligation to commission implementation
From need to solution
Typical reasons to commission an audit
- Customers mainly order by email, phone or fax.
- Your shop does not accurately reflect pricing, permissions or product ranges.
- Orders and customer data are maintained in more than one place.
- A relaunch is planned, but the right approach is unclear.
From need to solution
What we examine.
Sales & order process
Manual work, handovers, exceptions, errors and team adoption.
Prices & product ranges
Customer groups, individual trading terms, permissions, approvals and pre-orders.
Systems & data
ERP, shop, PIM, data ownership, quality and integration needs.
Platform & architecture
Requirements, standard features, bespoke extensions and long-term maintainability.
Commercial value & rollout
Investment, savings, rollout, adoption and the right sequence of steps.
Our commitment
Not a generic checklist. A roadmap tailored to your business.
What is holding back progress? Where are the greatest opportunities? What should happen first? You receive a clear picture of the current situation, a target state and a prioritised roadmap. Commercial assumptions, risks and dependencies are explained transparently.
Seeing the connections
Clearly agreed before you invest.
We agree the scope, depth of assessment, timeframe and price before you commission the work. The audit is a standalone paid service; submitting the form does not place an order. Subsequent implementation is neither a condition nor an obligation.
An informed decision starts with a conversation
Enquire about your
B2B commerce audit.
Briefly describe your current situation. We will agree the question to address and propose a clearly defined scope of work.
Agreed before commissioning:
- The question and depth of assessment
- Required data and access
- Deliverables and a joint review
- Timeframe and price